Frequently Asked Questions
Need your questions answered? Read the section below to get them, if you can’t find your answers below, you can get them answered here.
General
What is Newsletter Services?
Newsletter Services provides a platform for companies and organizations to effectively communicate with customers and prospects by email communication. Newsletter Services provides an easy to use intuitive system for managing clients, designing professional looking emails, and delivering email campaigns.
How do I get started?
We have compiled a 10-minute walkthrough which can help you get started using a step by step process. The walkthrough is available for download in an adobe .pdf format and can be printed for easy reference. Please click here to download.
What is the “from” email address?
The “from” email address is the email address which the recipient of the email would see as the sender’s address; usually this is address which may be used by the recipient to reply back.
What is a group?
A group is a collection or list of contacts, people or organizations with whom you would like to communicate using this service. A good idea would be to categorize your contacts as friends, family, customers, vendors, etc.
What is a contact?
A contact is used to store details about people or companies with whom you would like to communicate.
What is a campaign?
Generally people send emails on a one to one basis, however when you send an email to multiple recipients it is termed as a campaign. A campaign can be thought of as the complete start to finish activity involving adding your contacts, designing an email and then scheduling the emails to be sent on a pre-defined date and time.
What is a Template?
A Template is a pre-designed email which can be used as a starting point. You can use the same with little or no modifications in your campaigns thus reducing the time and effort required.
Manage Groups & Contacts
How do I add contacts?
You can add contacts by visiting the add contacts page (on the menu click on Add >> New Contact). You will be provided three options
  • Add email accounts only
  • Add email accounts and contact details and
  • Import using an excel sheet.
Select an appropriate option to begin
Can I import or upload my contacts in bulk?
Yes, you can upload you contacts in bulk using a Microsoft Excel worksheet (.xls file), however please ensure the details entered in the sheet are in the required format.Please click here to download.
Can you help me upload my data?
Sure, we follow a policy of complete customer satisfaction and will be glad to serve you. You may submit a request here or call us on any of the phone numbers listed here, we shall be glad to provide all the assistance you may need.
I got this list from somewhere, can I use it?
No, not without the express consent of the people mentioned in the list, we do not allow any SPAM to originate or to be sent from our servers and follow a strict Anti-SPAM Policy. Also it is a never a good idea to use SPAM, as it damages your reputation and does you no good.
What are the unsubscribe options available?
We maintain a strict anti-spam and privacy policy and make sure that people or organizations who not wish receive email originating from our servers have an option to unsubscribe. Hence by default an unsubscribe link is added compulsorily to each email originating from our servers, recipients opting out of the system are immediately removed and also have an option to list themselves in our Do Not Disturb List to NOT receive any email from our service thereafter.
Create and Send
How do I create a campaign?
Once you sign up for an account you will be provided a four step wizard on your welcome screen to help you create your first campaign. Thereafter to create a new campaign on the menu bar click on ADD >> New Campaign and follow on screen instructions. If you need more assistance please download the 10-minute walkthrough here or submit a support request.
Can I personalize / customize a campaign?
Yes, to personalize your campaign you can add customer data or fields using edit email design page, which is available to you when you add a campaign. To personalize an existing campaign click on the edit campaign link.
How do I add an unsubscribe link to my messages?
In accordance to our Anti-SPAM policy we include an unsubscribe link in all of the email messages originating from our server, any requests for un-subscription are processed immediately.
How do I create a web or online version of my campaign?
An option to create a web or online version of your email campaign is available on the edit email settings page. To create a web or online version of your email campaign select the option “create web page”.
Can I add a "forward this message" link in my campaign?
This option is available on the edit email settings page. To add this link in your email campaign, select the option “forward email to a friend”.
Can I add attachments to my messages?
Sure, to do this upload your attachment or files using the edit email settings page and these will be automatically attached and sent to all recipient of the campaign.
Can my “from” email address and reply address be different?
Yes you can specify a different reply address using the email settings page, however it is generally a good practice to keep both of them the same.
Reports & Statistics
How do I see the status of my campaign?
To do this click the “Home” link on the menu bar or click on Reports >> Campaign Reports.
How do I monitor how many people have viewed my emails?
Click on Reports >> Viewed Emails to view the statistics of the campaign. To view further details click on the numeric displayed in any of the columns.
How do I see my account usage?
Click on Reports >> Usage Report to view your account statistics.
Help & Support
How do I get started?
We have compiled a 10-minute walkthrough which can help you get started using a step by step process. The walkthrough is available for download in an adobe .pdf format and can be printed for easy reference. Please click here to download.
I am lost; can you help me design my first campaign?
Sure, we would be glad to assist you in whatever way you need. Please call us on any of our phone numbers listed here and one of our executives will help you through the whole process online to get you started immediately.
I haven’t found my answer, what do I do?
We apologize; you may submit a request here or call us on any of the phone numbers listed here,we shall be glad to answer any queries you may have or provide assistance you may need.